Customer Service Management module for Perfex CRM

Description
Customer Service Management module for Perfex CRM
Note: This is a module for Perfex CRM. Not a standalone script.
Brief description
Customer Service Management Module is a comprehensive suite of tools that businesses use to streamline and enhance their customer support operations. It serves as a centralized platform that lets companies manage customer inquiries, track interactions, and provide timely and personalized support across multiple customer service channels.
 
Module Features
 

Dashboard
SLAs:

SLAs Management
Violation Ticket Management


KPIs:

KPIs Management
Violation Ticket Management


Workflow Management
Category Management
Scanned Mail Management
Tickets:

Ticket Management
Stage Management
Ticket Workflow Management
Ticket Action Management: Post Reply, Post Internal Note, Dept Transfer, Assign Ticket
Ticket History
Customer Related Information


Settings:

General Settings
Mail Scan Rules: Blocked Senders, Blocked Subject, Blocked Phrases, Allowed Senders, Allowed Subject, Allowed Phrases
Email Template Management
Support Term & Conditions
Prefix Settings


Client Portal:

Dashboard
Ticket Management
Rating Management






1. All digital products are the most recent version, with no possibility of free updates. After payment, you can request an update to the most recent version for 7 days if a new version is released. Get free support within 7 days.
2. After the purchase is confirmed, download links will be available for 7 days. If a license is required, please contact us via email or ticket for assistance with activation. Our license is only valid for activation and does not include support.
3.mailto:contact We provide Mobile, PHP script installation services for $19.90. Please create a backup after installation as we do not support re-installation. For mobile app source code, we do not offer installation services.
4. If you have any questions, please contact us by email contact@gplodoo.store or create a ticket on this page
5. Please note that any digital products presented on the website do not contain malicious code, viruses or advertising. You will receive the original files from the developers. We do not sell any products that have been downloaded from other websites.
6. The response time can last up to 6 hours.